Your privacy is our top priority at 3800. This policy transparently explains how your personal information is collected, used, and kept secure.
Our Commitment
3800 follows the latest technology and policies to protect the personal data of all platform users.
All your data is secured with 256-bit SSL encryption. No one can intercept your information while it is in transit.
Your personal information is never sold or rented to third parties. We value the trust you place in us.
Only authorized personnel can access your data. Every access is logged and subject to regular audits.
Identity verification documents are stored on secure servers. KYC data is used strictly for legal purposes.
You can opt out of promotional emails or SMS at any time. Your preferences matter to us.
Our privacy policy is updated regularly to stay in line with the latest laws and technology.
This Privacy Policy ("Policy") 3800.click Describes in detail how personal data of website and application users is collected and protected. By using the platform, you are deemed to have accepted this policy.
To operate the 3800 platform and deliver the best experience, we collect certain necessary information. This is gathered in three ways — directly from you, automatically, and through third parties.
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Name, Date of Birth, NID | Account Verification & KYC |
| Contact Information | Mobile Number, Email | Account Registration & Notifications |
| Financial Information | Mobile banking number, transaction history | Payment Processing |
| Technical Information | IP address, browser, device | Security & Fraud Prevention |
| Usage Information | Game history, bet records, session logs | Service Improvement & Responsible Gaming |
We only collect information that is genuinely necessary to operate our services. It is our policy not to collect excessive or irrelevant data.
It is your responsibility to ensure the information you provide at registration is accurate and up to date. Incorrect details may cause issues with account verification later.
3800 uses collected data for specific purposes only. We never use your information for unrelated activities. Details are outlined below:
Your information is never sold to advertisers or used beyond our stated business purposes.
3800 uses cookies and similar technologies to enhance the user experience and maintain platform security.
Essential for login sessions, security tokens, and core platform functionality. Disabling these will prevent the site from working properly.
Collects anonymous statistics to understand site usage. You can disable this in your browser settings.
Used to remember your language, theme, and other preferences. These personalise your experience on the platform.
Device information is retained to detect fraud and identify multiple accounts.
Most browsers include cookie management options. However, disabling essential cookies may prevent certain features of the 3800 platform from functioning.
3800 never sells your personal information. However, in specific circumstances, limited data may be shared with trusted partners:
Only the information necessary to process transactions is shared with payment platforms such as bKash, Nagad, Rocket, and Upay.
Where required by a valid court order or government directive under Bangladeshi law, relevant information may be disclosed.
Limited data is shared with approved third-party verification services for KYC and identity verification.
Anonymised data may be shared with international security organisations to help prevent money laundering and online fraud.
In the event of a business restructuring or merger, your data may be transferred to the new ownership — however, the terms of this Policy will continue to apply.
Outside of the specific circumstances listed above, your data is never shared with third parties. No information is passed to advertisers, data brokers, or marketing firms.
3800 does not retain personal data beyond what is necessary. Retention periods are defined based on the type of information:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 Years After Account Closure | Legal Obligations |
| Transaction Records | 7 Years | Financial Law & Audits |
| KYC Documents | 5 Years | Anti-Money Laundering Laws |
| Gaming History | 3 Years | Responsible Gaming Monitoring |
| Technical Logs | 1 Year | Security Analysis |
| Marketing Preferences | Until Consent Is Withdrawn | User Controls |
Once the retention period expires, data is securely deleted or anonymised so that no individual can be identified.
As a 3800 user, you have several important rights over your own data. We fully respect each of these rights:
You may request a copy of the information we hold about you at any time.
Contact us to correct any inaccurate or outdated information.
You may request deletion of your data unless we are required to retain it by law.
You may request that we stop using your data for specific purposes.
You may request a copy of your data in a structured, portable format.
You may withdraw consent given for marketing or optional processing at any time.
To exercise these rights, support@3800.clickto send us an email. We aim to respond within 30 business days.
In certain cases, legal obligations may prevent us from deleting or restricting the processing of your data. If this applies, we will inform you accordingly.
The 3800 platform strictly prohibits access by anyone under the age of 18. We place the highest priority on the privacy and protection of minors.
To learn more about Responsible Gaming, visit our Responsible Gaming Visit the page.
3800 uses industry-leading security technology to protect your data. Our security framework operates on multiple layers:
In the event of a data breach, we will endeavour to notify affected users within 72 hours and take the necessary steps.
Your password is never stored in plain text — only an encrypted hash is kept. This means our staff cannot view your password either.
The 3800 platform may integrate certain third-party services, such as payment gateways or verification providers. These services operate under their own privacy policies.
3800 may update this Privacy Policy from time to time. Changes may be made due to:
For significant changes, advance notice will be sent to your registered email or via SMS. Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.
You can check the "Last Updated" date at the top of this policy to see how current it is. We recommend visiting this page regularly.
For any privacy-related questions, requests, or concerns, please don't hesitate to reach out. We're always here to help.
Submit any privacy-related requests to:
support@3800.click
We will respond within 30 business days.
General requests: 7 business days
Data deletion requests: 30 business days
Urgent Security Issues: 24 Hours
If you are not satisfied with our response, you may file a complaint with the relevant regulatory authority in Bangladesh. We will always cooperate in full compliance with the law.
Enjoy the best betting experience with your privacy fully protected — fast transactions via bKash and Nagad, Bangla support, and transparent policies, all in one place.